🔥#Support Agent #Middle🔥#Київ #Kyiv #IT #cybersecurity💪Our client is an international software developer specialising in data recovery solutions. 👉Founded in 2009, the company strives to ensure the security of personal data by providing users with affordable tools to solve everyday technical problems.🪐We are looking for a Support Agent with:👉Hard Skills- #English, English, English- Strong technical background & vocabulary- Understanding desktop and mobile OS’s- Excellent communication👉Soft Skills- Self-motivation to learn new technical stuff- Ability to work independently- Patience in problem solving- Respect for clients and teammates- Positive mindset👉Bonus Skills- Additional languages- Experience in the same or related field- Hardcore PC/Mac user- Helpdesks- Fluency with #AI prompts (when needed)🍇What You Will Be Doing- Manage asynchronous support tickets- Engage in live chats- Educate users through resolving issues related to our digital products- Expand our (and your own) knowledgebase- Communicate with our engineers, marketing, and design teams- Respond to our users and clients on multiple platforms like YouTube, App Stores, reddit, etc.⚙️The company offers:- #remote position- Flexible hours, WFH, full/part time- Competitive salary- No phone calls & limited meetings- Great team of real humans- We run on email, Asana, and Front💪If you are interested:Get in touch, say a few words about yourself, a CV or a cover letter will work just fine.Be ready to complete a 2-3 hour paid test assignment. We’ll discuss your compensation for [email protected]@daria_katicheva